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Welcome to the Box at Rutgers Support page, where you will find information to help you to troubleshoot and resolve any issues you may have using the service.

If you have been approved to test out Box in its pilot version, you should have been contacted by your delegated administrator about how to activate the service and how to login to access this account. We recommend reaching out to them for additional assistance.

If you are not on the Box pilot, you will not yet be able to access this service. At this time, early access has not yet been provided to users outside the pilot until the policy and support model has been defined. More information about accessing Box will be provided once the project has advanced.

You can contact your department IT representative. If you are unsure of who to contact, please reach out to the help desk.

Walk In  

Rutgers University – New Brunswick:
Hill Center for the Mathematical Sciences, Room 013
Hours of Operation
Computer Lab Locations

Rutgers University – Newark: 
Hill Hall, Room 109
Hours of Operation
Computer Lab Locations

Rutgers University – Camden:
Paul Robeson Library, First Floor
Hours of Operation

Phone: 848-445-HELP (4357)


Hours: 
8:30am – 5:00pm, Monday-Friday


The most common cause for this issue is that the file or folder owner sent the invite to the wrong email account. Make sure the owner has the correct email address.

The owner may have also removed you from the collaborator list. Have them re-send the invitation. This should send you an email and will also appear directly in your Box account. If that does not solve the issue, contact your respective IT administrator and make sure to include: a) the name of the folder you expect to see b) the email address of the person who invited you OR the folder owner.

For more information, visit Collaboration Frequently Asked Questions.

You can also find answers by visiting the page Unable to Access Content User Signed into the Wrong Account

 

 


To address your concerns, Box has compiled a list of questions and answers to address locating folders in collaboration. To troubleshoot Box collaboration issues, visit the page Collaboration Frequently Asked Questions.


To find out how to find the missing files, visit the Box page Collaboration Frequently Asked Questions.


Box has created a page concerning search that will help you to troubleshoot and get the most out of your Box account. Visit the page Box Drive Search is Not Working as Expected for additional information.


Box has created a page concerning search that will help you to troubleshoot and get the most out of your Box account. Visit the page Box Drive Search is Not Working as Expected for additional information.

You can also view these pages for more information about troubleshooting Box’s search functionality.

  1. Mac Specific Known Issues for Box Drive
  2. Windows Specific Issues for Box Drive

 


Whenever you upload a new version of a file to Box Edit, Box overwrites the file and stores previous versions for you to access any time. For more information, visit this Box page: Accessing Version History.

 


Box has compiled a page with known issues regarding Box Edit. To learn more about this issues and troubleshoot Box Edit, visit the page Known Issues with Box Edit and Box Tools.


Once deleted, you can recover entire folders plus specific items from Box. To find out how to do this, visit the Box page I am in an “Admins Only” group and am unable to show up on the Manage Trash.


If you are having trouble downloading content from Box, visit the Box page Common Issues with Downloading Files.


To troubleshoot problems you may be having with FTP, visit the page I’m Having Trouble with FTP with Box.




If you are having problems uploading content to Box, such as uploads failing, visit the Box page Email Uploads to a Folder are Failing.


To troubleshoot email notifications from Box, you can reference information on the Box page: Troubleshooting Issues with Email Notifications.



Box has outlined how to Manage Account Settings on their website. Visit the page Manage Account Settings for more information.


For information on how to clear your browser’s cookies and cache, visit the Box page Box Drive Action Failed Insufficient Permissions to Upload File.


For information on how to address any issues you have uploading content, visit the Box page Box Drive Action Failed Insufficient Permissions to Upload Files.

 

 

 


Box has compiled a FAQ concerning Box for iOS, which will help you to troubleshoot and get the most out of your Box for iOS account. Visit the page Box for iOS Frequently Asked Questions.


This is a common occurrence for users who are in an Admins Only group. Visit the Box page: Admins Only Groups Do Not Populate In Invite Collaborators Menu.

 

 

 

 

 

 


Visit the Box page: Unable to Create Shared Link with Certain Access Level for Content for steps on how to create a shared link under a certain access level.


Pending Collaborators are users that have not yet accepted a collaboration invitation. They appear in the list of Collaborators for a folder. After a certain amount of time, you may notice that they are removed from the list.

Root Cause: Collaboration Invitations expire after 30 days if they are not accepted.

Resolution Steps: To resolve this issue, please re-invite the user to the folder, then instruct them to log on to Box and accept the invitation.


Visit the Box page Create a Box Embed Widget to learn how to embed widgets on your web pages.


When Box does not have a program associated with a certain file, you will not be able to open the file. Visit the Box page: Unable to Use Box Edit with Certain File Types for problem solving steps.

 

 


All Rutgers Box accounts all fall have the same features and functionality. Each user may have different settings, depending on the type.


If you are having trouble downloading content from Box, visit the Box page Common Issues with Downloading Files.

 



If you are having trouble receiving email notifications from Box, visit the page Troubleshooting Issues with Email Notifications.


Box has compiled a page full of ways to troubleshoot content uploads. Visit the page Troubleshooting Uploads to Box for more information.


No, the primary email address is set and can’t be changed. However, all known Rutgers email addresses associated with your Box account will work at login. If someone shares a file or folder with any of those addresses, it will work.


Box has created a page containing instructions on how to hide collaborators.



You can print Box Notes by following the instructions on the Box page Printing Box Notes.